Our managed IT service team helps enable your practice to control the hidden costs associated with lost time and productivity due to technical problems or innodated equipment and technology . Let our team enable you to focus on your business while we manage as well as maintain the IT infrastructure, security and technology investments; 24 hours a day, 7 days a week, 365 days a year.
Our plans are proven to minimize downtime and cost by providing superior support services which enable you to anticipate – and prevent – interruptions of daily operations, while providing confidence and the resources to focus on your business-not IT
Information Technology Management Services
- Manage and monitor desktops, servers and networks
- Proactively monitor network devices 24/7 to identify and resolve issues and maximize system availability—including routers, firewalls, switches, virtual hosts and network storage
- Install, manage and update virus, spam and spyware/malware software (security)
- Install and manage software updates and patches
- Back up servers and workstations
- Install and manage firewalls
- Host your email in our data centers
- Provide anywhere access to your email
- Provide 24/7/365 IT
- Provide you with a Customer Advocate
- Enable access to critical patient information
- Improve performance of the EHR systems
- Keep mission-critical applications running reliably and smoothly
- 1-hour response -4 hour on-site response (if required)
- Includes remote assistance using GoToAssist
- Quarterly site visits comprising of no more than 2 hours per site, which include:
- Computer and Server Health Check
- Computer optimization
- Printer and network troubleshooting (if applicable)
- Hardware procurement and/or install
Cloud based Services
- Fully managed virtual servers in one or more of our data centers
- 24/7 proactive monitoring
- Disk space, CPU and memory utilization
- Hardware availability
- Troubleshooting and resolution
- Provide anywhere it expertise
- Provide 24/7/365 customer support
Telehealth Services
- Assist with the evaluation, development and setup of telehealth options to meet your practice needs.
- Provide implementation management services that include the training of key personnel, clinical protocols and timeline development.
- 24/7 on call support
VOIP
- Help you select a new VoIP solution that fits your needs.
- Upgrade your existing PBX or VoIP system with additional lines or SIP trunks.
- Upgrade your network to provide the Quality of Service (QoS) required for high voice quality.
- Install and support on-premise or hosted solutions.
- Provide a Customer Advocate to make sure your issues and concerns are addressed
Data Migration Assistance
- Designed for customers switching EHR or practice management software platforms. This service allows MVIT to work directly with the software vendor ensuring that essential data is not lost in the migration process. Services include:
- Mediation service -term negation of any fees imposed for data export and import
- Project management to determine timelines and milestones for data transfer
- Data validation: evaluate any imported data to alleviate patient data loss
- Chart Prep Services:
- Oftentimes, when data is imported into a new system from an existing system, the files are not named according to the format required by the new vendor. Chart prepping allows MVIT to open a provers schedule before the day begins and arrange the documents to the location where they are required. We also rename the documents to match the workflow of the provider, allowing them to hit the ground running on day 1 of the new
- This service typically lasts from 2-3 months
Security Risk Assessment
- Designed for organizations that are in the early stages of forming a security plan. This assessment qualifies for HIPAA and Promoting Interoperability CFR 308(a)(1)(ii)A)
- STANDARD ANNUAL ASSESSMENT: An integral part of an organization’s risk management process, the security risk assessment will identify, assess, and document key security controls in applications, infrastructure and workflow processes with a focus on prevention.
- ADVANCE SYSTEMS ASSESSMENT: If you have an information security plan and you wish to test some or all of the security controls you have in place. This assessment involves network penetration testing, also commonly referred to as Ethical Hacking. In addition to the standard test, this test goes beyond the actual discovery of vulnerabilities, and into the work of actively exploiting vulnerabilities with real-world attack techniques. It allows the customer to see if their IT assets, data, employees, and/or physical security can be compromised.
Technology Assessment and Procurement
- Selecting the best equipment suited for the task required. For example:
- Higher powered computer for a multi-task operator
- Using a card scanning device vs a multi-function print scan copier
- Saves money and time for a medical office with a front desk
- Using tablet-based devices rather than have a computer in each work area or exam room.
- Saves money and lowers liability risk